You can return most products within 15 days of the delivery date if you change your mind, or if the size isn’t right — except for certain products excluded for hygiene and health reasons.

For electronics

If the product has a warranty, please contact us to request a tax invoice and visit the nearest authorised service centre for a technical report on the manufacturing defect. If there is no warranty, please contact us directly.

Notes

• You can’t return an item due to a change of mind if its factory seal has been opened.
• If you receive a damaged product, the wrong colour or size, or an item is missing accessories, please notify us within 48 hours of receipt so we can assist you.
• Large items (such as refrigerators and freezers) can only be returned by contacting us directly.
• When returning a product, please make sure all accessories are included, the item is in its original packaging, and any bundled gifts are returned as well.
• For electronic items, please remove any passwords and delete personal data before returning, to avoid your return request being rejected.
• If a return request is rejected, the product will be shipped back to you. If you choose not to receive it, it will not be reshipped unless you request it again.
• If you decline it a second time, the product will be sent to our warehouse and you will need to collect it from there.
• Second Chance products are sold “as is” and are not eligible for standard returns.

We don’t currently offer a direct exchange service — instead, please request a return under this policy and place a new order for the item you’d like.

Need help with a return? Contact us or start a chat using the button in the corner of your screen.