Help Center

Quick answers to the questions we hear most. Can’t find what you need? Contact us or chat with us using the button in the corner of your screen.

Ordering & payment

What payment methods do you accept?
Mobile money and major debit/credit cards through our secure checkout.

Can I order by phone?
Yes — call us on 0501229940.

Shipping & delivery

How long does delivery take?
Same-day delivery in Accra, and 2–4 days for the rest of Ghana.

How do I track my order?
You’ll receive tracking details once your order ships. If anything looks off, contact us and we’ll check it for you.

Returns & refunds

What’s your return window?
15 days from the delivery date — see our full Return Policy for exceptions and steps.

My item arrived damaged, or the wrong item/size — what do I do?
Please let us know within 48 hours of delivery so we can sort it out quickly.

Account & privacy

How do I close my account or delete my data?
Email ghana.legal@brandedparcels.com and we’ll guide you through it. See our Privacy Notice for details on your rights.

Still need help?

Chat with us on WhatsApp, send a message through our Contact Us form, or call 0501229940.